Get Your GM Into The Shop
Call, text, send a message or drive over. Whichever is easiest. We are happy to answer any questions.
Ways to reach us
Call us
Fastest way to reach us during shop hours. You will get a person, not a phone tree.
(501) 747-7752Text us
Easier if you are at work or under a hood yourself. Send us the symptom and we will reply.
(501) 439-8228Visit us
901 N Olive Street, North Little Rock, AR 72114. Two blocks off I-30.
Get directions
Who you will talk to
Ask for Ketcher
Ketcher is our service advisor, and he is the one who picks up the phone, writes up your vehicle and calls you before any work starts. However you get in touch, he is who you will be dealing with.
Send us the details
Tell us about the vehicle
The more you can tell us about the symptom, the better the first conversation goes. We will come back to you with questions or a quote, usually within one business day.
Hours
Monday to Friday, 8:30 AM to 5:00 PM
Saturday and Sunday, closed
Where to find us
Diagnosis
Diagnosis is $150 per hour. That covers the time to find the actual fault with factory-level equipment. You get an estimate for your approval before any repair work starts.
Before you come
We are appointment only, so call or text before you drive out. We will tell you what is open and get you on the schedule.
Directions
Getting to the shop
Coming from Little Rock, cross the river on I-30 and you are about seven minutes away.
FAQ
Before you get in touch
Do I need an appointment?
Yes. We are appointment only. Call (501) 747-7752 or text (501) 439-8228 and we will tell you what is open and get you booked in.
How long will my service take?
Oil changes take 30 to 45 minutes. Repairs vary with what we find. We give you a time estimate at drop-off and call you if it changes.
Do you give estimates before starting work?
Always. We diagnose it first at $150 per hour, then give you a detailed estimate to approve before any repair starts. If we find something else along the way, we call you first.
Is there a charge for diagnosis?
Yes. Diagnosis is $150 per hour. That covers finding the actual fault with factory equipment, and you get an estimate to approve before any repair starts.
Do you work on all GM vehicles?
Yes. Chevrolet, GMC, Buick and Cadillac, plus the older GM brands: Pontiac, Saturn, Oldsmobile and Hummer. If it has a GM badge, we work on it.
Will coming here void my factory warranty?
No. The Magnuson-Moss Warranty Act protects your right to use any qualified repair shop without voiding your factory warranty, as long as the parts meet manufacturer specifications. Ours do.
Why should I choose you over the dealership?
Dealer-level expertise and factory diagnostic equipment, at a fair price. Our technicians have years of dealer-level experience, and you talk to the people doing the work.
Do you use OEM or aftermarket parts?
Both, and it is your call. Genuine GM parts are available, and we also carry quality aftermarket parts that meet or exceed factory specifications at a lower cost. We will go over the options with you.
Can I bring my own parts for you to install?
No. We do not install customer-supplied parts. If we did not source the part we cannot stand behind it, and we are not willing to hand back a repair we cannot warranty. We source everything we install and we will tell you what is going on the vehicle before we start.
What does CarFax reported mean?
Every repair we perform is reported to CarFax, so your service history is documented on the vehicle record. That is worth real money when you sell it.
What is covered under your warranty?
12 months and 12,000 miles on parts and labor. If something we repaired fails inside that window, we fix it. Engine and transmission replacements also carry nationwide coverage.
What payment methods do you accept?
Cash, all major credit cards and debit cards, plus financing through Affirm and Sunbit. Payment is due at pickup. For major repairs we will go over the estimate in advance so you can plan for it.
Do you offer financing?
Yes. We offer financing through Affirm and Sunbit. You can also pay at pickup by cash, credit or debit card.
Should I call or text?
Either works. Call (501) 747-7752 to talk to us, or text (501) 439-8228 if that is easier. If you would rather write it out, use the form on this page and we will get back to you.
When are you open?
Monday through Friday, 8:30 AM to 5:00 PM. We are closed Saturday and Sunday.
Where are you located?
We are at 901 N Olive Street, North Little Rock, AR 72114.
What should I have ready when I contact you?
The year, make and model of your vehicle, and what it is doing. The more detail you can give us about the symptom, the better the first conversation goes.
How soon will you get back to me?
If you fill out the form we will get back to you with questions or a quote, usually within one business day. For anything urgent, call us.
Get on the schedule
Would rather just talk to someone?
Call us during shop hours and you will get a person who knows the vehicle.